Aged care -
Support at Home Program
Personalised Aged Care Services
The Co-operative Life is proud to offer high-quality, compassionate support through the Support at Home Program, part of Australia’s reformed aged care system commencing 1 July 2025.
We understand that most older Australians prefer to live independently in their own homes for as long as possible. Our team is here to make that happen—safely, respectfully, and with tailored support that evolves as your needs change.
What is support at home?
Support at Home is the new program replacing Home Care Packages and Short-Term Restorative Care. It provides flexible and individualised aged care services to help you maintain your independence and wellbeing at home.
As a registered provider under the new program, The Co-operative Life offers services aligned with the latest government standards, with a strong focus on choice, control, and person-centred care.
Eligibility and Referrals
You may be eligible for Support at Home if you are:
- An older person (generally 65+ or 50+ for Aboriginal and Torres Strait Islander people)
- Living at home and needing help with daily tasks
Referrals come through the My Aged Care system. We can help guide you through the assessment process if needed.
Why Choose Us?
– Worker-Owned Cooperative – our team has a genuine commitment to quality care
– Local, Trusted Teams – supporting you in your own community
– Transparent Pricing – no hidden fees, fair and clear agreements
– Cultural Sensitivity and Respect
– Experienced in Complex Support – including dementia care
What we offer?
Assistance with daily living includes:

- Personal care
Assistance with personal activities such as bathing, showering, toileting, dressing and undressing.
- Nutrition, hydration, meal preparation and diet
Assistance with preparing meals, including special diets, assistance with using eating utensils and assistance with feeding
- Management of skin integrity
Assistance with bandages, dressings and skin emollients.
- Mobility and dexterity
Providing crutches, quadruped walkers, walking frames, walking sticks, mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses and assistance using these aids
- Telehealth video conferencing and digital technology, assistive technology, aids and equipment
Devices that assist mobility, communication and personal safety particularly those that can assist you to perform daily living tasks and can be purchased using funds from your package budget.
Assistance with social and community participation includes:

- Transport and personal assistance
Assistance with shopping, visiting health practitioners and attending social activities.
We are here to help
Enquire about Support at home
Available in: New England Region, NSW
Area: Glenn Innes and Inverell
Contact us on 02 9698 7194 for more information on our Aged Care Support services.
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